- Why did you choose Enterprise's Contact Centers over other options available to you in the St. Louis area?
- What do you like most about Enterprise?
- How would you best describe the job you have?
- Describe your career path since you’ve been hired and please detail each position.
In the Enterprise Contact Centers, you’ll find many Enterprise professionals with a lot of good things to say about their time here. But don’t take our word for it. Just listen to them:
Why did you choose Enterprise's Contact Centers over other options available to you in the St. Louis area?
“The opportunity for growth at Enterprise's Contact Centers is second to none. You perform, you get promoted. It’s as simple as that.”
Dan – Reservation Contact Center Remote Department Manager
“After doing extensive research on the company, I realized that Enterprise would give me an excellent opportunity to work hard and get recognized for it. I chose the Enterprise Contact Centers specifically because I liked the idea of helping a wide variety of customers on a daily basis.”
Julian – Reservation Contact Center Remote Team Manager
“I was told by many people after graduating that I should go work for Enterprise. Then I met some Enterprise employees and their attitudes were so positive. They were always smiling and had a polished image. I knew it was the perfect fit for me right away. I really love the Enterprise Contact Centers and am glad this is where my career was born.”
Erin – Customer Care Team Manager
“I wanted to work for a company with a performance-based career path that focused on my achievements rather than my tenure. Enterprise had just been named a Top 100 Company to Work For by Fortune Magazine and always had an excellent reputation. Here, there’s so much opportunity and growth. I found that very appealing being fresh out of college and looking for a challenging career.”
Jennifer – Reservation Contact Center Group Manager
“I chose to apply because I wanted to work for a company that could offer me a great career and not just a job. Enterprise’s reputation for promoting from within made it easy to realize they were focused on my success. And after doing my due diligence, I felt that it couldn’t be matched by any other organization.”
Matt – Reservation Contact Center Remote Team Manager
“Enterprise treats people the way they want to be treated. Enterprise stands for loyalty to employees as well as customers, commitment to the communities, and best of all, rewarding hard work.”
Joy - Accounting Department
“Enterprise has a great story. Everyone in my family had heard of the company and had good things to say. Before I even started here, I knew it was a stable company with a great reputation for taking care of employees.”
Linda - Recruiting Manager
“In the field of HR, there is a lot of talk about being a strategic business partner but rarely does an HR professional actually get to experience it. At the Enterprise Contact Centers, we are joined to the business strategy of the group; we are measured on what we deliver and how we help drive the business.”
Rosalyn - Human Resources Supervisor
What do you like most about Enterprise?
“I know it may sound cliché, but Enterprise offers a fun and friendly place to work, where you are rewarded and recognized for your individual and team achievements and not simply rewarded for just putting your time in. I take pride in knowing that for however hard I work to better the organization, my Team and myself, my efforts will not be overlooked or taken for granted.”
Matt – Reservation Contact Center Remote Team Manager
“Enterprise's reputation for excellence, professionalism, and personality. I love that this becomes my reputation anytime I represent Enterprise to customers; especially with Customer Care. It’s also a great feeling when, outside of work, I say I work for Enterprise and I get such a positive response. One time I was asked by a St. Louis Professional what I did and I told him, "I am a manager at Enterprise" - He looked up from his notebook and said encouragingly, "Good job...keep that one". I let him know I was planning on it.”
Erin – Customer Care Team Manager
“What I like most about Enterprise is that it’s a company that promotes from within and that they will recognize my hard work by promoting and advancing me throughout the company.”
Julian – Reservation Contact Center Remote Team Manager
“What I like most about Enterprise is the opportunity for growth and promotion for those who work hard and perform. In addition, I enjoy working for a company with such solid values that help guide us in our every day decision making.”
Jennifer – Reservation Contact Center Group Manager
“I really like all the opportunities available. It’s a career that can lead you anywhere you want to go. You honestly get out of it what you put into it. The harder you are willing to work, the greater the rewards. Many companies preach that, but it is true with very few. Enterprise is definitely one of them.”
Courtney – Reservation Contact Center Team Manager
“Enterprise is truly a remarkable company that values its employees and the community. This is evident through our Founding Values that employees and management live each day, our pay for performance model, and the numerous community awards and acknowledgements we have received.”
Rosalyn - Human Resources Supervisor
“I like that I have the opportunity to interact with different people and explore different career opportunities as they become available.”
Sheena - Senior Accounting Clerk
“I love that they reward employees based on their individual performances. Even with all my years in the industry, I’ve never been able to put myself first. Enterprise changed that for me. I have only been with the company eleven months and I already have three pay promotions and a cross-department promotion to Accounting.”
Joy - Accounting Department
“Words cannot express how much I love my job. Enterprise is a team-oriented company – almost like a family. The people I work with are friendly, hard working and very caring.”
Cameron - Accounting Clerk
How would you best describe the job you have?
“I wake up every day excited to come to work, which is not an opportunity most people find.”
Dan – Reservation Contact Center Remote Department Manager
“I am a Phone Support Remote Team Manager who supervises a team of 20 agents. It’s my responsibility to look out for the best interests of each and every one of them. That includes making sure they complete the goals and requirements that I set for them, as well as the goals they’ve set for themselves.”
Julian – Reservation Contact Center Remote Team Manager
“My job is to provide leadership and direction to my team on a daily basis. Helping develop my team members and creating opportunities for them is just one of the many benefits. I love helping people get promoted!”
Jennifer – Reservation Contact Center Group Manager
“I oversee a group of about 15 retail phone agents. I may be their boss, but really I work for them. It is my goal to help them do the very best that they can and get them where they want to go. No two days are ever the same; there is always something new happening!”
Courtney – Reservation Contact Center Team Manager
“It’s like being a baseball pitcher. Like every batter is different, each customer and employee I come in contact with is different. The only difference is that instead of striking your batters out - you try and pitch for a homerun every time. The best part of all this effort? The fact that Enterprise rewards your hard work.”
Erin – Customer Care Team Manager
“I would describe it as being a Navigator. It’s my role to ensure that my people know what it takes to get to where they want to be. It’s all about helping them build a solid foundation for their continued success.”
Matt – Reservation Contact Center Remote Team Manager
“I have the best job in the world – I get to share the Enterprise story with new people every day. My job is fast paced and so much fun. I talk to candidates non-stop all day long and tell them about the company and the great career they can have with us.”
Linda - Recruiting Manager
“I provide more than accounting principles to my daily duties. I have to be a problem-solver and pay attention to detail. I have to be there when branches have questions or problems. And last but not least, I have to be a team player. On a day-to-day basis, I work individually, but the end result is a team effort.”
Joy - Accounting Department
“Very detailed. I work for the Enterprise Business Management Department. We work with insurance companies to coordinate payments and reports. Every now and then it takes a little researching to figure out. It’s never boring, and there is always something new to learn.”
Cameron - Accounting Clerk
Describe your career path since you’ve been hired and please detail each position.
“I began my Enterprise career as a Management Trainee working with New Hires and helping them achieve their first promotion to Customer Service Representative. After just six short months, I was promoted to Reservation Contact Center Team Manager. As a Team Manager, I managed the Staffing application and was responsible for forecasting and scheduling for the department. I then was promoted to Senior Reservation Contact Center Team Manager one year later. This promotion was based on my performance as well as my contributions to the call center. Three years later, I was promoted to Department Manager, responsible for approximately six Reservation Contact Center Team Managers, two Reservation Contact Center Management Trainees, one hundred and twenty Retail Agents, and the North American Roadside application. My most recent promotion to Group Reservation Contact Center Department Manager occurred three years later and I’m now responsible for four Department Managers, approximately thirty Reservation Contact Center Team Managers and Reservation Contact Center Management Trainees and three hundred retail agents. In addition, I am responsible for the Airport, Fleet, Roadside, Partnerships and Corporate Account applications associated with the Retail department.”
Jennifer – Reservation Contact Center Group Manager
“I started at the Enterprise Contact Centers as an agent answering phones, making reservations, offering customer service and providing roadside assistance. After spending ten months in that position, I moved to the Home City Rate Team designed to assist our offices across the company along with our agents on the phone support team. I spent two years working my way up to Senior Account Specialist. Towards the end of my time on the Home City Rate Team, I began the Reservation Contact Center Management Trainee program, and in June 2006, I became a Reservation Contact Center Team Manager.”
Julian – Reservation Contact Center Remote Team Manager
“Since starting with the Enterprise Contact Centers during a college internship, I’ve held many positions. It all started after my graduation when I signed on full time as a Management Trainee. After progressing through the program, I took over an existing phone support team and was provided the opportunity to work in the HR department as the External Recruiting Supervisor. I later moved back to our phone support team as a Reservation Contact Center Team Manager and worked towards achieving the position of Senior Reservation Contact Center Team Manager in just six months. Shortly after that, I was promoted into the role of Department Manager, which is the position I still enjoy today. All of this in under three years with hopefully more to come!”
Daniel – Reservation Contact Center Remote Department Manager
“Fast! In 2004, I started as a Customer Service Trainee in awe of the professional buzz of the Enterprise managers that came to meet our class. I worked my way through the Agent Career Path and enjoyed being on the front lines of customer service for Enterprise. A year later, I was accepted into the Management Training Program where I spent the majority of my time in Rental Management Services. There I learned about the Insurance Replacement side of our business. In December of 2006, I was promoted to Reservation Contact Center Team Manager where I worked with a retail team for eight months. Now I am a manager over Customer Care! I would never have guessed that I would be managing such an important specialty team before my 3-year anniversary with the company. The training and development I have received along way has made this all possible.”
Erin – Customer Care Team Manager
“I started at Enterprise in March 2005 as a retail phone agent. I was promoted to the Reservation Contact Center Management Training program later that year in November. In February 2006 I was promoted to Reservation Contact Center Team Manager.”
Courtney – Reservation Contact Center Team Manager
“My career started with Enterprise in March of 2001, answering phones at the Enterprise Contact Centers. I worked my way up the career path while obtaining my college degree. In June of 2005, I was offered a position as Account Specialist for the Home City Rate Team. I assisted in managing rates, looking at historical trends in occupancy and market pricing. Then, in August of 2006, I was offered a position to manage the in-house transitional remote agents. These new hire agents were to be the first group of new hires recruited to work from home. I managed the transitional remote team until I was asked to assist a Team Manager with their remote agents. I completed the Reservation Contact Center Management training program and was hired as a Remote Team Manager in December of 2006.”
Matt – Reservation Contact Center Remote Team Manager
“I started out at Enterprise as a retail agent as a Customer Service Trainee. I worked my way through all promotions available until I reached Customer Service Expert. I had the opportunity to intern for Claims Connection®, where I called body shops and vendors to check the status of insured and claimant’s vehicles. Then I was hired permanently as an Accounting Clerk. I audit invoices from rental car companies who provide insurance replacement vehicles when there are no Enterprise locations in the area. I am currently a Senior Accounting Clerk for Claims Connection®, and I have the same duties but I also help to train new clerks hired to our team.”
Sheena - Senior Accounting Clerk
“I started at Enterprise as a Customer Service Trainee. Although there were challenging goals to meet, I was promoted to a Customer Service Rep and finally a Customer Service Coordinator. Less than a month after my last promotion, I was promoted to the Accounting Department as an Accounting Clerk.”
Joy - Accounting Department
“I was hired as an entry level HR administrator in the IT group. I was promoted to HR Coordinator ten months later. Our IT HR team was asked to work on the Corporate HR site for one year to help the department. Upon returning to IT HR, I was promoted to HR Generalist. After gaining experience and knowledge, I decided to pursue an HR management role at the Enterprise Contact Centers.”
Rosalyn - Human Resources Supervisor
“I started as a Management Trainee at a rental office. From there I worked up to an Assistant Manager position before moving to St. Louis and starting as a Team Manager in the Enterprise Contact Centers. Soon after that, I became a Team Manager over a team that supported the Enterprise Business Rental Program. I am now the Team Manager of the Federal Government Rental Team.”
Doug - Reservation Contact Center Team Manager
