At Enterprise, we feel that you deserve the training and development support that helps you achieve every goal you set for yourself. And around here, you’ll get plenty of it. Our training platforms include:
New Hire Training:
From the day you start, you’ll learn about our philosophy – how we put customer service first in everything we do. This includes classroom setting and hands-on experience, and covers everything you need to know about starting your career with Enterprise.
Ongoing Training - Agent:
We offer 1,000 hours of training every month to our employees, so there are always opportunities for you to improve your skills, build your career and even master the art of relaxation. Our current Core Curriculum Catalog includes training in the following areas:
Customer Service: Courses that teach you how to provide exceptional customer service with every call by knowing what to say, how to say it, overcome objectives, and handle even the most difficult customers with ease.
Key Performance Indicators: Courses on how to maximize your performance by understanding the key performance measurements used in a call center environment. Refresher sessions allow practical application and role play practice to ensure on the job application of the learning.
Business Knowledge: Courses on the various business applications and departments in the call center in addition to overviews of other divisions of Enterprise including Daily Rental and Car Sales.
Personal Development: Courses on how to be more productive, building a career path, balancing your workload and training. Other Core Skills courses cover all aspects of our business from working at an airport location to how to use our internal systems.
Work/Life Balance: Courses on how to relieve stress, relaxation, thought management and planning.
Financial Fitness Series: Courses on how to buy and own a home, save for a college education, avoiding bankruptcy and getting the most from your tax return.
Ongoing Training - Management:
Beginning with New Team Manager Orientation, our Reservation Contact Center Management Training covers many of the basics of being a manager at Enterprise. Our Management training roadmap includes access to training webinars and e-learning sessions, and in-house business library, quarterly leadership meetings, annual retreats, and a formal mentor program. There are also additional Management Certification programs at all levels.
Reservation Contact Center Management Training Program:
It’s important to Enterprise to continually develop our next generation of leaders and build on our commitment to customer service. Our structured program allows MT’s to learn from experienced managers who were once in their shoes and have benefited from the company’s promote-from-within philosophy. They gain valuable skills in every aspect of business management such as coaching, communication, and leadership through the following key components of our program:
Quarterly Training Modules Sessions – this training roadmap focuses on learning more about the operational and business departments and how they contribute to our overall group business goals.
Customer Care Team Training – understand the importance and the “know-how” to assist our agents and customers in any kind of situation.
New Hire Training Class Sponsors – gain valuable coaching experience while providing our newest employees with a positive training experience.
Department Manager Assignments – learn the important day-to-day operational responsibilities and duties required of a Reservation Contact Center Team Manager.
